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Legal

Terms of Service

Last updated: 19 June 2026

Please read these Terms of Service ("Terms") carefully before using the MarkGrowth platform. By creating an account or using our services, you agree to be bound by these Terms. If you do not agree, do not use MarkGrowth.

1. About MarkGrowth

MarkGrowth provides an AI-powered sales automation platform designed for travel agents and travel agencies ("the Service"). The Service includes automated lead response, qualification, calendar booking, and related features.

2. Eligibility

You must be at least 18 years old and have the legal authority to enter into this agreement on behalf of yourself or your business. By using the Service, you represent that you meet these requirements.

3. Your Account

You are responsible for:

  • Keeping your login credentials secure and confidential.
  • All activity that occurs under your account.
  • Notifying us immediately at support@markgrowth.com if you suspect unauthorised access.

We reserve the right to suspend or terminate accounts that violate these Terms.

4. Free Trial

We offer a 7-day free trial with no credit card required. At the end of the trial, you may choose to subscribe to a paid plan. If you do not subscribe, your account and data will be retained for 30 days before deletion.

5. Subscriptions and Payment

  • Paid subscriptions are billed monthly or annually in advance.
  • All prices are exclusive of applicable taxes (VAT, GST, etc.).
  • Subscriptions automatically renew unless cancelled before the renewal date.
  • You may cancel at any time — cancellation takes effect at the end of the current billing period. No partial refunds are issued.
  • We reserve the right to change pricing with 30 days' notice.

6. Acceptable Use

You agree not to use the Service to:

  • Send unsolicited bulk messages (spam) or contact people who have not opted in.
  • Violate any applicable law or regulation, including data protection laws.
  • Misrepresent your identity or your business to leads.
  • Reverse engineer, decompile, or attempt to extract the source code of the platform.
  • Resell or sublicense the Service without written permission from MarkGrowth.
  • Interfere with or disrupt the integrity or performance of the platform.

7. Your Data and Your Customers

You retain ownership of all data you input into the platform, including your customers' (leads') data. You grant MarkGrowth a limited licence to process this data solely to provide the Service to you.

You are responsible for ensuring you have a lawful basis to share your customers' data with us and that your customers are appropriately informed. See our Privacy Policy for full details.

8. AI-Generated Responses

The MarkGrowth AI agent ("Jake") generates automated responses on your behalf. You acknowledge that:

  • You are responsible for reviewing and configuring Jake's responses to ensure accuracy.
  • MarkGrowth does not guarantee that AI-generated responses will always be accurate, complete, or appropriate.
  • Any commitments made by Jake to your customers are made on your behalf — MarkGrowth is not a party to any booking or sale.

9. Intellectual Property

The MarkGrowth platform, including its software, design, and underlying AI models, is owned by MarkGrowth and protected by intellectual property laws. These Terms do not grant you any rights to our intellectual property beyond the limited right to use the Service as described here.

10. Availability and Uptime

We aim for high availability but do not guarantee uninterrupted access. We may perform maintenance that causes temporary downtime — we will give reasonable notice where possible. We are not liable for losses caused by downtime.

11. Limitation of Liability

To the maximum extent permitted by law, MarkGrowth's total liability to you for any claim arising from use of the Service is limited to the amount you paid us in the 3 months preceding the claim.

We are not liable for indirect, incidental, or consequential losses, including lost revenue, lost bookings, or reputational damage — even if we have been advised of the possibility of such losses.

12. Indemnification

You agree to indemnify and hold MarkGrowth harmless from any claims, losses, or expenses (including legal fees) arising from your use of the Service, your violation of these Terms, or your handling of customer data.

13. Termination

Either party may terminate the agreement at any time. We may suspend or terminate your account immediately if you breach these Terms. Upon termination, your right to use the Service ends and your data will be deleted within 30 days, unless we are legally required to retain it.

14. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to These Terms

We may update these Terms from time to time. We will notify you by email at least 14 days before material changes take effect. Continued use after that date constitutes acceptance of the updated Terms.

16. Contact

For any questions about these Terms, contact us at legal@markgrowth.com or via WhatsApp at +90 539 225 81 65.